Hours: Mon-Sun 10:30am-8pm
05/04/20: Dining in 25% capacity; Outside available
Takeout: Yes- Curbside Pickup Available - Order Online At Our Website or Call
Delivery: Yes Doordash, GrubHub, Uber eats,Order on Delivery Service Website
Comments: Full Menu Available-Check Online For Current Availabilty
This was my 2nd time here, thought I would give them a second chance. Well, it will be my last. First, I was redeeming my points for a free sub, the internet was down so the cashier got the manager who said that the receipt would have a number on it to input on the app. My husband paid full price. So I ask the manager how was I supposed to get my credit for my free sub. The manager practically took my phone out of my hand and started going through my app to show me how to input my points. Then she sees where I redeemed my points today already and I said I know, that's what I just did. Then the manager loudly and unprofessionally reprimanded the cashier for not crediting me for my free sub. So she gave me credit then took my phone again to show me how to get points credit for today's purchase. I told her I could do that, but she continued doing it as if I did t have sense enough to do it my self. Secondly, my husband had to clean off a table for us because they all were dirty. Only one other customer was in there with 4 employees. Third, I had to ask for ice because the machine was empty, no problem there. However, 10 minutes later another customer came in and had to ask for ice as well and the employees acted like they didn't know it was out of ice. And they still didn't fill the ice machine before we left. Lastly, the food was ok. My sandwich was a little messy. All the meet was rolled up in a bunch and not spread out over the bread. So, I will not return to this Firehouse. My final opinion is that there is poor management here.
Good sandwich
Great food, ok experience 👌 I don't have a Firehouse Subs near me so when I travel to Summerfield, I like to visit this location. Today's experience was similar to many I have had prior. The girl who took my order was not very happy to be there and did not greet me when I approached the window. In fact, I had to ask her if she was ready for me before I got closer to order. BUT the food is awesome! I recommend this business and their food, but suggest they train the associates better for customer service.
We took our order home which is 5 minutes from the restaurant when we got home the rolls were sopping wet. We have always been very satisfied with the food in the past. These sandwiches should not have been made like these were.
MY GOD! SO FRIENDLY! WHENEVER I GO IN I FEEL LIKE FAMILY! Only location I visit!