Today wasn't good. First off they didn't have sweet tea. This is the south you should always have sweet tea. Second the lemons weren't cut. It took about 20 minutes to get lemons for our water. I could have cut up a whole tree in that amount of time. Food was good and our waitress was fine and it was clean. Let's get on that SWEET tea lemons though.
Once we got our waitress. We asked for help and a very nice server apologized. She said I am now. She got us coffee and took our order. She checked on us and was attentive to the refills LoL. I love my coffee. Great omelettes with pancakes 🥞. Yum
Great service and breakfast every time. The kids always love going here for their incredible selection of pancakes. One of the best ihops around.
Been going here often for the 3 years we’ve lived here. Always been impressed with staff, food and cleanliness. Today, however we went in to be seated. The woman at the checkin rudely told us they were on hold. I didn’t understand what that meant and she continued to be short and rude. We took a beeper and went outside to wait. After discussion we decided to go somewhere else. I wanted to be sure to tell the woman that I didn’t understand her when she told us they were on hold and even apologize for not understanding what she meant. No one at the checkin desk and no one appeared to be interested to see why customers there needed. Of course I couldn’t find a manager. Left the beeper and went elsewhere. So disappointing. Didn’t get her name I was so shocked at the way she spoke to us. We will go back but if a manager has knowledge of who was on the desk at 10am this morning maybe a word about customer care
Visited with 2 adults, 4 children. When my daughters omelette came out she took a bite but then noticed a hair on her plate (to short to be one of ours). Our waitress took the plate of food back but when she brought a “new” one back out it was the same omelette but they had added cheese over the bite mark. We were polite & asked why they would do this & they denied it even tho we could clearly see what they had done. I have never had a bad experience at any other IHOP so this was unfortunate.
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