Takeout: Yes- Curbside Pickup Available
Delivery: Yes (click website link) or Call
Comments: Doordash delivery; Order on Website or Call
Received Panera e-card via email. Printed off computer and on 3-23 presented 81/2x11 e-paper to Panera at Lake Sumter The cashier rang up order 116639 and presented me with sales slip stating, ”you will need this for future orders. You have a balance of $41.91.” Today 4-14, I purchased order 516657 and presented transaction slip from 3-23 showing balance. Cashier wasn’t sure how to proceed and requested someone off cook station handle sale. This person asked if I had gift card. I explained that it was an e-card and there was no plastic gift card only paper e-card. She said there is nothing I can do. She went back to her bread & cheese as she was no longer interested in investigating the matter or helping a customer. Wow such customer service. I paid cash for my order and it now appears I’m out $41.91 but Panera is the real loser.
Just had the $5.99 lunch duo. Half a sandwich and soup with bread and a pickle. Great deal and was excellent
Terrible service and terrible food. I ordered curbside and was ignored. I went into the store, where I was ignored some more. I went to the cashier to ask where my order was. "Over there somewhere", I was told with little confidence. I took the bag with my name on it. When I got it home, the sandwich was soggy, rubbery bacon, and there were no croutons for the bad tasting Caesar salad.
Service was good. It was very busy when I went but was told it's unusual to be that busy at 10am. Will go back from time to time. Good coffee and a great place to meet up with friends.
Food was good. Social distancing was obeyed. Staff was extremely friendly & helpful!
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